Returns & Exchanges

At Pagani Design, we stand by the craftsmanship of our timepieces and offer a 30-day return window for all unused watches in their original packaging. If you are not completely satisfied with your purchase, we provide a streamlined process for exchanges or full refunds to ensure your absolute confidence.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the watch in its original presentation box, including all protective films, tags, warranty cards, and any complimentary tools provided.

3

Ship to Service Center

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.

4

Inspection and Refund

Once our horologists verify the condition of the timepiece, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing